Privacy policy

SAER HAUS® PRIVACY POLICY

Last updated: 2026

This Privacy Policy describes how SAER HAUS® Pty Ltd (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.saerhaus.com.au (the “Website”).

By using our Website or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons. Any updates will be posted on this page with an updated “Last updated” date.

What is Personal Information?

Personal Information is any information about an identifiable individual including information that can be used to identify you, such as your name, date of birth, address, telephone number, email address or gender.

How We Collect Personal Information

We collect personal information from you in the following ways:

Information You Provide Directly

When you interact with our Website or place an order, we may collect:

Name

Gender

Date of birth

Billing and shipping address

Email address

Phone number

Account information (if you create an account)

If you decide not to provide your personal information to us, we may be unable to provide a product or service to you or deal with you.

You may choose not to provide certain information, however this may limit your ability to use some features of the Website.

Information Collected Automatically

When you visit our Website, we may automatically collect information about your device and interaction with the Website, including:

IP address

Browser and device type

Pages viewed and time spent on the Site

Referring URLs

This information is collected using cookies and similar technologies.

We do not collect or retain your financial information or credit card numbers used to purchase products from our Website. 

Information from Third Parties

We may receive information from third parties that help us operate our business, including:

Shopify, which hosts our online store

Payment providers who securely process your payments

Marketing, analytics, and advertising partners

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Provide and manage our services
   Process orders and payments
   Fulfil shipping, returns, and exchanges
   Create and manage customer accounts
   Provide customer support

2. Marketing & communications
   Send order updates and service-related communications
   Send marketing and promotional emails (you may opt out at any time)
   Tailor marketing and advertising based on your interactions with our Website

3. Rewards & loyalty programs
   If we offer a rewards, loyalty, or points program, we may use your personal information (such as your email address, order history, and account activity) to:
   Administer the program
   Track points, eligibility, and redemptions
   Communicate rewards-related updates

Participation in any rewards program is optional and subject to additional terms.

1. Security and fraud prevention
   Detect and prevent fraudulent or unauthorised activity
   Protect our Website, customers, and business

Cookies

We use cookies and similar technologies to operate and improve our Website, remember your preferences, and analyse usage. This is to analyse and track website usage data and to deliver advertising and content targeted to your interest on our Website. 

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect Website functionality.

For more information about Shopify-related cookies, visit:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share personal information: 

1. for the purpose it was collected, for instance, to supply products to you, operate our business and communicate with you;

2. to service providers who assist with payments, fulfilment, analytics, and customer support;
   to marketing and advertising partners;

3. to third parties who may be interested in purchasing our business if your personal information is requested;

4. to prevent illegal activity;

5. to enforce our legal rights or the rights of others; and
   to legal or regulatory authorities where required by law

We do not sell your personal information.

Overseas Transfer

Some suppliers who provide services to us, may be located overseas.

Your Personal Information may be transferred to recipients located in Sri Lanka. You consent to us transferring your personal information to Sri Lanka in the knowledge that if your personal information is mishandled in that jurisdiction, we disclaim responsibility and you will not have a remedy under Australian law.

In addition, your personal information may be transferred to and stored in other countries where our service providers operate, including but not limited to the United States and other jurisdictions in which Shopify, payment providers, and marketing platforms maintain their servers.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing personal information.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

Security & Data Retention

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

If you don’t want to receive further communications from us

You can unsubscribe from our marketing communications at any time via the unsubscribe link on any of our emails.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond in accordance with applicable privacy laws.

If you are located in certain jurisdictions, including the European Economic Area (EEA), you may have additional rights under applicable data protection laws, including the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at: support@saerhaus.com